At Ecom, we aim to provide our customers with the best shopping experience. We understand that there may be times when you need to cancel your order, and we are here to assist you. Our cancellation policy is designed to be simple and customer-friendly.
Order Cancellation Conditions
Before Shipment:
- You may cancel your order at any time before it is shipped. If your order is eligible for cancellation, please contact us immediately to process the cancellation.
- If the payment has already been made, we will issue a full refund to your original payment method.
After Shipment:
- Once the order has been shipped, it cannot be canceled. In this case, you can follow our Return Policy to return the product after receiving it.
How to Cancel Your Order
Contact Us:
- To cancel your order, please email us at info@onlinekam.in or call 9910611428 with your order number and the reason for cancellation.
- Our customer support team will assist you with the process and confirm the cancellation if the order has not been shipped.
Order Status:
- To check whether your order is eligible for cancellation, you can track your order status in the "My Orders" section of your account.
- If your order is marked as "Processing" or "Pending," it may still be eligible for cancellation.
Refund on Canceled Orders
Full Refund:
- If your order is canceled before shipment, we will issue a full refund to the original payment method used at the time of purchase.
- Please allow 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
Partial Refund:
- In the case of cancellation after shipment or if a return has been processed after receiving the product, only the product cost will be refunded (shipping fees are non-refundable).
Non-Cancelable Items
Certain items are non-cancelable after the order is placed, including:
- Customized or personalized products.
- Perishable goods, such as food or flowers.
- Digital downloads and gift cards.
- Products marked as "Final Sale" or "Non-Returnable."
Order Modifications
- If you wish to modify your order (change the product, shipping address, etc.) after placing it, please contact us as soon as possible at info@onlinekam.in or 9910611428.
- Once the order has been processed or shipped, modifications cannot be made. You will need to follow our Return Policy to exchange or return the product.
Late or Missing Refunds
If you have canceled an order and haven’t received a refund after the expected time:
- Please check your bank or credit card account, as it may take some time before the refund is posted.
- If you still have not received your refund, contact us at info@onlinekam.in, and we will assist you further.
Gifts
- If the order was marked as a gift at the time of purchase and you choose to cancel it, the refund will be issued as a gift credit to the recipient.
- The recipient will receive a gift card for the value of the refund that can be used for future purchases.
Contact Us
For any further inquiries or assistance regarding cancellations, please reach out to us:
- Email: info@onlinekam.in
- Phone: 9910611428
- Customer Support Hours: Monday to Friday, 9 AM - 6 PM
This cancellation policy helps ensure a smooth shopping experience with
Ecom. If you have any special requirements or questions, feel free to contact our customer support team for assistance.
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