At Ecom, customer satisfaction is our top priority. We understand that sometimes, products may not meet your expectations, and we are here to help. Our return policy ensures a hassle-free experience for returning products purchased from our online store.
Eligibility for Returns
To initiate a return, please ensure the following conditions are met:
- Condition: The product must be unused, unwashed, and undamaged.
- Original Packaging: The product must be returned in its original packaging with all tags, labels, and accessories intact.
- Proof of Purchase: You must provide a valid receipt or proof of purchase from Ecom.
- Return Window: Returns must be initiated within 5-7 days of delivery.
Non-Returnable Items
Certain items are not eligible for return:
- Perishable goods such as food and flowers.
- Intimate or sanitary items like undergarments.
- Personal care items, cosmetics, and health-related items.
- Hazardous materials, flammable liquids, or gases.
- Gift cards, digital downloads, or opened software.
- Customized or personalized items that are tailored to specific requests.
How to Initiate a Return
Contact Customer Support:
- To initiate a return, email us at info@onlinekam.in or call 9910611428 with your order number and reason for return.
- Our customer service team will guide you through the return process and provide a return authorization.
Return Shipping:
- You are responsible for the shipping costs of returning the item unless the product was defective or damaged upon receipt.
- We recommend using a trackable shipping service to ensure the safe return of your product. We are not responsible for any lost return shipments.
Return Approval:
- Once your returned item is received and inspected, we will notify you about the approval or rejection of your return based on its condition.
Refunds on Returns
Once your return is approved:
- We will process the refund to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable unless the return is due to a damaged or defective product.
If the refund is delayed, please check with your bank or credit card company. It may take some time for the refund to be officially posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, contact us at info@onlinekam.in, and we will assist you with the exchange process.
Return Conditions
Please ensure the following to avoid rejection of your return:
- Items must be returned in new condition, without any signs of use or wear.
- We reserve the right to refuse returns if the item shows damage or misuse.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately with photographs and details of the issue. We will arrange for a replacement or issue a full refund, including shipping costs.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed to you.
Contact Us
For further questions or assistance with returns, please reach out to us:
- Email: info@onlinekam.in
- Phone: 9910611428
- Customer Support Hours: Monday to Friday, 9 AM - 6 PM
This return policy ensures that your shopping experience with
Ecom is smooth and worry-free. Please feel free to customize this page with your company’s specific details. Let me know if you need any adjustments!
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